Why am I still being charged late fees and/or late interest if I have entered a payment plan agreement?

The removal of late fees and late interest is addressed within the Payment Plan Agreement. 

The late fees and interest continue to accumulate during a payment plan for two reasons: 

1. Late fees and late interest are automatically applied by our system to any account having a balance on the date late fees are processed. There is not a way to stop individual accounts from being charged the late fee. 
2. If for some reason the homeowner is not able to make the payments as scheduled in the Payment Plan Agreement, and does not communicate with Kuester about a new plan, then the payment plan goes into default, and all late fees and interest will not be waived and becomes part of the outstanding balance.