If you receive a letter notifying you of a compliance issue on your lot - please attempt to address it within 5-10 days.
It is also best to contact the Management Company and inform them that you took care of the issue, that you plan to complete by a certain date - or that you disagree with what the letter says.
The letter you receive will inform you of how to contact the Management Company.
There are 5 Stages of letters that are mailed to Homeowners. Depending on your community's Compliance & Hearing Resolution, Stage 1 or 2 may be skipped. If the issue continues, the stages will escalate.
Stage 1 - Covenant Reminder: There are a lot of rules when living in an HOA. Some rules may be more obvious than others. Maybe you forgot the rule this one time, or didn't have a chance to take care of it. We understand that, but we don't know everyone in the community - so we don't know if everyone knows certain rules. So we send a Reminder to make them aware there is a Rule, and their Lot isn't following the Rule.
Stage 2 - Notice of Violation: If the Issue doesn't get fixed, or gets worse, or is only fixed for a while and happens again (within 6 months) - we send a Violation Notice. This letter lets them know that the issue needs to be fixed immediately, or needs to not reoccur again.
Stage 3 - Notice of Hearing: If the Issue continues, the Homeowner will receive a Hearing Letter - notifying them that they have been called before the Board of Directors. The Hearing Letter will give a Date/Time and Location of when the Hearing is scheduled.
At the Hearing, the Homeowner will be given the opportunity to present their case to the Board of Directors as to why they did not follow the rules. Depending on time limits and nature of the issue, the Homeowner may be given 3 to 10 minutes to explain the Issue to the Board.
Stage 4 - Hearing Results Notice: At the Hearing, the Board will not provide their final decision. The hearing is a time for you to present your case. Afterwards the Board will deliberate the Issue in Executive Session, and reach a Decision of the Board.
Their Decision will be provided in the letter. Unless otherwise stated in the letter, the Homeowner will have 5 days to correct the Issue if it was not already corrected at the Hearing.
Stage 5 - Notice of Fine: After the 5 days have lapsed, if the Issue persists, the Homeowner will receive a "Fine". Usually this is a monetary Fine that is assessed to their HOA Account, but it could also be suspension of privileges - such as Amenity Access or Voting Rights.