Why can I not access my account online? Meagan Luczak-Chase July 27, 2018 19:59 Updated Follow If you are unable to access your online account, account access may be restricted for several reasons including: You recently closed on a home purchase and need to register your account. For assistance on registering an account, please refer to the following help article: How do I register on kuester.com? You are not the legal owner of the property. You are a tenant. The website is down or there has been a system error that our staff will need to research. Comments 0 comments Please sign in to leave a comment.