In the event of over-payment, a credit will be issued to your account. This will apply to your next payment due. To request a refund of an over-payment amount, please contact our support team at firstname.lastname@example.org. Should you choose to have your over-payment refunded to you, Kuester Management Group follows a standard policy requiring a ten (10) business day waiting period for all cash refunds. This allows time for our bank and yours to confirm the funds have cleared your bank and will not be returned for any reason. After this ten (10) business day waiting period, a check will be issued in the amount of over-payment and mailed to your property address. If an offsite address is listed on the account, the payment will be mailed to that offsite address.